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Salesforce is significantly revamping Slack and wants to turn it into more than just a messaging platform. The new version of Slack focuses on AI as the primary working tool, with Slackbot intended to function as a digital collaborator rather than just a chatbot. The company is adding over 30 new features aimed at automating daily tasks and facilitating access to data without switching between applications. This is another step towards a world where AI becomes an integral part of office work. Salesforce clearly shows that it wants Slack to be the hub of the entire ecosystem.
AI as a Collaborator, Not a Tool
Salesforce is developing Slackbot to function as a personal AI agent that understands the user's work context. The system utilizes data from messages, files, channels, but also from CRM tools and external integrations. This allows it not only to answer questions but also to actively assist in work, such as summarizing conversations, creating content, or suggesting actions. The use of AI during video conferences is particularly interesting, where Slackbot can extract information in real-time and, for example, automatically display customer data.
One interface for everything
The new approach assumes that Slack will become the central place for managing AI and applications, eliminating the need to use multiple tools simultaneously. Salesforce explicitly talks about the end of distributed solutions and moving to a single environment where everything operates based on conversations. Additionally, a "skills" system is introduced, which allows sharing AI capabilities with other employees without the need for technical knowledge. Initially, the new features will be available to Business+ and Enterprise+ users, but they will gradually be accessible in lower tiers as well.
source: techradar.com
