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The Amazon case is reigniting the debate about how long streaming devices should last. The class action lawsuit concerns older models of the Fire TV Stick, which users claim became practically unusable after the end of software support. Although the hardware still boots up, its actual functionality has significantly declined, which for many people means the need to purchase a new device.
What users are complaining about
The lawsuit emphasised that devices from 2014 and 2016 began to operate very slowly after the update ended, often freezing and having problems with content playback. The key issue turned out to be the loss of support for applications, including Netflix, which effectively eliminates the primary use of these devices. Users claim that Amazon did not provide adequate support after the update ended and did not clearly inform how long the hardware would remain fully functional.
Bigger issue in the industry
The entire situation illustrates a larger trend in technology, where hardware becomes obsolete not due to physical wear and tear, but because of a lack of software support. The Fire TV Stick was supported for about 7 to 8 years, which does not seem bad against the market backdrop, but in practice, the loss of applications means the device becomes irrelevant much faster. Institutions such as the FTC have already pointed out that manufacturers should clearly communicate the support duration, as the absence of such information can mislead consumers.
A lawsuit against Amazon may have greater consequences than just compensation, as it touches on an issue that affects virtually the entire industry. If the case ends in favour of the users, companies may be forced to become more transparent and clearly state how long their devices will actually function as intended.
source: flatpanelshd
